How can we help you today?

Fundamentals of Q&A

How to ask great questions, answer them, and set up effective knowledge management.

Write an Article

Articles is a long-form content solution within Teams. In addition to questions and answers, users will now be able to create an Article to proactively shar...

Mon, 10 Aug, 2020 at 9:57 AM

Ask a question

Asking a great question is the first step towards getting it answered. To improve your chances of getting an answer, here are some tips: Search, research, ...

Thu, 9 Apr, 2020 at 1:24 PM

Answer a question

Here are a few tips on how to make your answer great: Pay it forward. Saying "thanks" is appreciated, but it doesn’t answer the question. Instea...

Fri, 27 Mar, 2020 at 6:47 PM

Use and manage tags

A tag is a word or phrase that describes the topic of the question and helps categorize your question with other, similar questions. Tags are a means of con...

Thu, 9 Apr, 2020 at 1:27 PM

Search existing content

Enter search terms in the search box that appears at the top of every page, and press Enter. If you need to refine and narrow your search, we offer a number...

Thu, 9 Apr, 2020 at 1:29 PM

Add reactions

Reactions allow you to express your thanks and let your team know that you need help. They're easy, fun, and give your community a new and clutter-free...

Thu, 9 Apr, 2020 at 2:46 PM

Accept answers for deactivated users

Normally, an answer to a question can only be accepted by the asker. While votes show how many people found an answer useful, acceptance is a sign from the ...

Thu, 9 Apr, 2020 at 2:41 PM

Manage collections

Use collections to group together questions within your team and display them in a list for easier viewing. Collections are designed to work alongside tags....

Wed, 6 May, 2020 at 12:04 PM