As you continue to build your community, you’ll need to be able to quickly assess the health and success of your Stack Overflow for Teams instance. Your Teams Dashboard will be your go to tool for viewing all of the most important metrics that can be used to gain insight into a number of areas, or answer questions such as:
The overall health and activity of your community
Who the top contributors inside your organization are
How much time your engineers are saving when looking for answers or technical information
How successful are your internal marketing strategies at driving engagement
To access the Teams Dashboard, an Admin of the Team can use the left hand navigation to head to 'Settings' -> 'Dashboard'. There, one can find information gathered in 3 groups of data.
How is Overall Engagement
This information reflects the direct question and answer information - how many questions get asked, how many get answered, and information on the activity on these posts. Are people actually asking questions? Are there trends in questions not receiving answers lately? How often are multiple people interacting with a question with votes and comments? These are some of the many questions you can answer with these statistics. Not just raw numbers, but changes in value over time can be observed, and we provide general guidelines to compare your activity levels with what we feel is a healthy community. By hovering over nodes in each graph you can view the specific values at those points in time. You can also hover over the trend change numbers to view what the numbers of the previous time period were.
How else are people engaging?
Questions and answers may make up the raw knowledge base, but it's what's done with that information that truly showcases how effective your Team's postings are. Is most of the Team visiting the site regularly? Are a lot of users searching for information on a regular basis and finding it? Do people edit posts in order to keep all the information up to date? Whether you're tracking the people using the information or the people helping maintain the information, trends in all directions can be observed easily. As with the previous set of graphs, you can hover over the individual nodes for exact numbers or over the trend changes to view the previous time period's value as a comparison point.
Who is engaging?
Your Team is as much the content inside of it as the people who are making, reading, and maintaining that content. Users of all kinds are important - passive users are the ones who are looking up and finding the information they need from their colleagues, while active users are those who are building the information for everyone to use. You can sort through a list of the current time period's leaderboards for who asks the most questions, who answers the most questions, or who has gained the most reputation by providing solid information that receives votes. You can also click on any user's name to hop over to their profile and check out their contributions that helped earn them space on this leaderboard.
Analyzing your Results
By default, we provide the Dashboard with a span of the previous week's worth of information. However, through the dropdown menu at the top left, we provide the ability to change the time period between a variety of preset options, from month-long spans to even the lifetime of the Team. Did you spot a particular range point in your graphs that you wanted to see in better detail? We provide the ability to use a custom time range so that you can analyze time-specific trends.
Note: The pie chart for active/passive users will always present information based on the end of the specified time range, no matter how large the time range is. It does not reflect an average or any period larger than the last 30 days of a time range.
Graphs are but representations of numbers, and we know that many people enjoy being able to look through those numbers. For this reason, we also provide the option to download a CSV, containing all of the numbers for every day contained in the current date range for the Dashboard. Feel free to plug numbers into your own spreadsheets or use it to keep records as needed.