The vast majority of billing administration can be managed Team Administrators, please reference the below to help understand your account.


  • Active Users
    • Displays the number of active users currently on your team account. This refreshes every 30 minutes.
  • Balance
    • Balance: amount that you owe or have credit towards on your subscription.
    • Positive balance = money that you owe that will be cleared at end of month for annual, or at monthly renewal
    • Negative balance = due to credits for returned seats: can offset prorated charges for new seats through the end of the renewal period. In most instances, these cannot be carried over. Please contact customer service if you would like more information on this.
  • Renewal Total
    • This is the total payment due on the next billing cycle
  • Reference Number
    • If required, you are able to add a PO number or similar to your receipt. To do this, simply click 'Edit' and enter the required number.